Terms and Conditions
These General Terms and Conditions of Sale and Use (the “Terms”) govern access to and use of the website, and the purchase and use of services provided by Connection Golf Academy (the “Company”, “we”, “us”, “our”).
If you are a consumer, these Terms apply alongside your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
By placing an order, booking, or subscription, you agree to be bound by these Terms.
1. Nature of the Services
The Company provides personalised sports coaching services, including (without limitation) lessons, video/data review, analysis, guidance, and individualised feedback, based on information you choose to provide (e.g., documents, videos, performance data related to golf).
2. Access to Services and Orders
2.1. Services are made available once payment is received and the Company has received the information reasonably required to deliver the service.
2.2. You agree to provide information that is accurate, complete, and truthful. The Company is not responsible for any delay or inability to deliver services caused by incomplete, inaccurate, or misleading information you provide.
3. Your Right to Cancel (Cooling-Off) and Bespoke/Started Services
3.1. Cooling-off period (distance contracts). If you are a UK consumer purchasing online or at a distance, you generally have a legal right to cancel within 14 days from the day the contract is entered into.
3.2. If you ask us to start within the 14-day period. If you request that we begin providing the service during the 14-day cancellation period, you acknowledge that:
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if you cancel after we have started, you may be required to pay for the portion of the service already provided (where the law allows); and/or
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your right to cancel ends once the service has been fully performed, if you gave express consent and acknowledged that you would lose your right to cancel once fully performed.
3.3. Bespoke/personalised services. Many of our services are personalised to you (e.g., bespoke analysis and tailored feedback). Where the service is fully delivered within the cancellation period (for example, once your personalised feedback/report is provided), cancellation may no longer be available in line with the rules above.
3.4. How to cancel. To exercise a cancellation right (where available), you must send us a clear statement (e.g., email) to info@connectiongolfacademy.com including your name, order reference, why and what you are cancelling.
4. Prices and Payment
4.1. Prices are displayed in [GBP £ / EUR €] and include any applicable taxes unless stated otherwise.
4.2. Payment is due immediately at the time of order/booking/subscription.
4.3. We do not provide services until payment has cleared.
5. Refund Policy (Subject to Your Legal Rights)
5.1. General rule. Except as expressly stated in these Terms, payments for classes, lessons, vouchers, packages, and subscriptions are non-refundable once purchased.
5.2. Important: statutory rights are not excluded. Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015, including where services are not provided with reasonable care and skill, are not provided as agreed, or are not provided within a reasonable time. Remedies may include repeat performance or a price reduction (up to 100% in serious cases).
6. Vouchers, Packages, and Validity
6.1. 5-class vouchers are valid for 6 months from purchase.
6.2. 10-class vouchers are valid for 12 months from purchase.
6.3. Single classes purchased outside a package are valid for 3 months from purchase.
6.4. Any classes not used before expiry are forfeited and cannot be refunded or extended.
7. Service Delivery Timeframe
7.1. Once we receive all information needed to deliver a class/analysis, we aim to provide feedback or deliver the service within 10 days (maximum).
7.2. If we cannot meet this timeframe, we will inform you as soon as reasonably possible.
7.3. If we fail to deliver the agreed service within the stated timeframe and no alternative date/solution is agreed, you may request a refund for the specific undelivered class/service.
8. Exceptional Postponement for Medical Reasons
8.1. A class may be postponed only in the event of a serious accident or medical condition preventing the practice of golf.
8.2. A medical certificate may be required.
8.3. This postponement does not give rise to a refund—only a rescheduling of the affected service.
9. Subscriptions and Newsletter
9.1. Newsletter subscriptions can be cancelled at any time using the unsubscribe link or by contacting info@connectiongolfacademy.com.
9.2. For paid subscriptions (if applicable): cancellation stops future renewals. Any current billing period already started remains payable and is not refundable, subject always to your statutory rights (including where we have not provided the service as required by law).
10. Liability
10.1. Golf and sports practice involve inherent risks. You are responsible for ensuring you are medically fit to participate and for practising safely.
10.2. We provide coaching guidance and feedback, but you remain responsible for how you apply it.
10.3. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
10.4. Subject to clause 10.3 and to the extent permitted by law, we are not liable for indirect or consequential losses.
11. Personal Data
We process personal data in accordance with our Privacy Policy and applicable UK data protection law (including the UK GDPR and Data Protection Act 2018). The Privacy Policy is available in our website.
12. Intellectual Property
All content, methods, materials, and documents provided as part of the services remain our exclusive property (or our licensors’). You may not reproduce, distribute, publish, resell, or exploit them without our prior written consent.
13. Complaints and Alternative Dispute Resolution (ADR)
13.1. Complaints. Please contact us first at info@connectiongolfacademy.com with full details of your complaint and order reference.
13.2. ADR information. If we cannot resolve your complaint through our internal process, we will provide information about an appropriate ADR provider (where available). Traders are required to provide ADR information in certain circumstances, although participation is not always mandatory.
13.3. EU ODR platform. The EU Online Dispute Resolution (ODR) platform is no longer available to UK consumers and UK businesses.
14. Governing Law and Jurisdiction
14.1. These Terms are governed by the laws of England and Wales.
14.2. If you are a business, the courts of England and Wales shall have exclusive jurisdiction.
14.3. If you are a consumer, you may also be able to bring proceedings in the courts of your place of residence within the UK where applicable.